Frequently Asked Questions

What type of property is Malayaja?

Malayaja offers an eco-friendly luxury stay in a serene jungle valley near a riverside. Choose between a cozy Riverside Cottage and a spacious Poolside Farmhouse Retreat.

What are the check-in and check-out times?

Check-in is at 11:00 AM, and check-out is at 3:00 PM. Early check-in may be available based on real-time availability.

What room options are available, and how many guests can they accommodate?

  • Riverside Cottage: A two-bedroom setup with queen beds and a view of the rivulet and hills, suitable for 4 guests plus 2 additional guests.
  • Poolside Farmhouse Retreat: Features two king bedrooms and one twin bedroom, accommodating 6 guests plus 4 additional guests.

What is the cancellation policy?

Free cancellation is available up to a specified number of days before check-in. Cancellations between that time and one day before check-in receive a 50% refund. No refunds are issued within 24 hours of check-in.

Are meals included in the pricing?

Meals are available with prior confirmation. Children under 5 stay and dine free, while children over 5 incur additional charges for paid facilities.

What amenities does Malayaja provide?

Amenities include free Wi-Fi, parking, pool access, outdoor seating, bed and bath linen, and drinking water. Guests can also enjoy nearby trekking and kayaking with prior arrangement.

Is smoking allowed on the property?

Smoking is not permitted indoors. Outdoor smoking is allowed in designated areas.

What payment methods are accepted?

Payment can be made by credit card and other standard methods. Details will be provided at booking confirmation.

Are there quiet hours on the property?

Yes, quiet hours are from 10:00 PM to 6:00 AM to maintain a peaceful environment for all guests.

What languages can I use for communication with staff?

English and Hindi are the primary languages. Other languages such as Konkani, Marathi, Malayalam, Tamil, and Bengali can be requested for communication assistance.

What are the property policies?

Guests are expected to minimize interference with the natural environment, avoid feeding local wildlife, and comply with displayed safety signs. Drug use is prohibited, and the management disclaims responsibility for unauthorized entry into natural bodies of water or restricted areas.

How do I book a stay at Malayaja?

Bookings can be made directly through the website or by contacting the provided email and phone number. A token advance payment may be required to confirm the reservation.